Delivery & Returns

RETURN AND REFUND POLICY
RETURNS

  1. ELIGIBILITY FOR RETURNS:
  • RETURNS WILL BE ACCEPTED WITHIN 14 DAYS FROM THE DATE OF RECEIVING YOUR ORDER.
  • ITEMS MUST BE UNHARMED, UNWASHED, AND THE ORIGINAL TAGS ARE STILL ATTACHED TO THE PRODUCT.
  • UNDERWEAR AND INTIMATE APPAREL CANNOT BE RETURNED DUE TO HYGIENE POLICIES.
  1. RETURN PROCESS:
  • TO INITIATE A RETURN, CONTACT US AT support@legenceblk.com WITH YOUR ORDER DETAILS.
  • PACK THE ITEM SECURELY TO PREVENT DAMAGE DURING RETURN SHIPPING.
  • ITEMS THAT ARE DAMAGED, WASHED, OR MISSING TAGS WILL NOT BE ACCEPTED FOR RETURNS.
  1. CONDITION OF RETURNED ITEMS:
  • RETURNED ITEMS MUST BE IN THEIR ORIGINAL CONDITION. PRODUCTS THAT DO NOT MEET RETURN CONDITIONS WILL BE SENT BACK TO YOU.

REFUNDS

  1. REFUND PROCESSING:
  • REFUNDS WILL BE PROCESSED VIA THE PAYHERE PAYMENT PORTAL.
  • REFUNDS ARE SUBJECT TO PAYHERE’S POLICIES AND TYPICALLY TAKE BETWEEN 7-14 BUSINESS DAYS.
  • YOU WILL RECEIVE A NOTIFICATION ONCE THE REFUND HAS BEEN INITIATED.
  1. REFUND TIMELINE:
  • ONCE THE RETURN IS APPROVED, IT MAY TAKE UP TO 7-14 BUSINESS DAYS FOR THE REFUND TO REFLECT IN YOUR ACCOUNT.
  • ADDITIONAL PROCESSING TIME MAY BE REQUIRED BY YOUR BANK OR CREDIT CARD PROVIDER.
  1. REFUND METHODS:
  • REFUNDS ARE ISSUED TO THE ORIGINAL PAYMENT METHOD USED DURING THE PURCHASE.
  • ALTERNATIVE REFUND METHODS (E.G., CASH OR CHEQUE) ARE NOT AVAILABLE.
  1. NON-REFUNDABLE ITEMS:
  • SHIPPING FEES ARE NON-REFUNDABLE.
  • UNDERWEAR AND INTIMATE APPAREL CANNOT BE REFUNDED DUE TO HYGIENE POLICIES.
  1. ISSUES WITH REFUNDS:
  • IF YOU DO NOT RECEIVE YOUR REFUND WITHIN 14 BUSINESS DAYS, PLEASE CHECK WITH YOUR BANK OR CONTACT US AT support@legenceblk.com FOR ASSISTANCE.
  1. OUR ROLE IN REFUNDS:
  • WE FACILITATE REFUNDS VIA PAYHERE AND ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY THE PAYMENT PROCESSOR. FOR PAYMENT DISPUTES, PLEASE CONTACT PAYHERE SUPPORT.

USER CONTENT

  1. CONTENT OWNERSHIP:
  • YOU RETAIN OWNERSHIP OF ANY CONTENT (REVIEWS, COMMENTS, IMAGES) YOU SUBMIT TO OUR WEBSITE.
  1. LICENSE TO USE:
  • BY SUBMITTING CONTENT, YOU GRANT US A NON-EXCLUSIVE, ROYALTY-FREE LICENSE TO USE, DISPLAY, AND SHARE YOUR CONTENT.
  1. PROHIBITED CONTENT:
  • YOU AGREE NOT TO POST CONTENT THAT IS OFFENSIVE, UNLAWFUL, OR INFRINGES ON THIRD-PARTY RIGHTS.

INTELLECTUAL PROPERTY

  1. OWNERSHIP:
  • ALL CONTENT ON THE WEBSITE, INCLUDING TEXT, IMAGES, LOGOS, AND DESIGNS, IS OWNED BY LEGENCE OR LICENSED TO US.
  1. RESTRICTIONS:
  • YOU MAY NOT COPY, DISTRIBUTE, OR EXPLOIT ANY CONTENT WITHOUT OUR EXPRESS WRITTEN PERMISSION.

PRIVACY POLICY

  • OUR PRIVACY POLICY EXPLAINS HOW WE COLLECT, USE, AND PROTECT YOUR PERSONAL INFORMATION. BY USING OUR WEBSITE, YOU AGREE TO OUR PRIVACY POLICY, AVAILABLE [HERE].

LIMITATION OF LIABILITY

  • TO THE FULLEST EXTENT PERMITTED BY LAW, LEGENCE IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE, PRODUCTS, OR SERVICES.

INDEMNIFICATION

  • YOU AGREE TO INDEMNIFY AND HOLD LEGENCE HARMLESS FROM ANY CLAIMS, LOSSES, DAMAGES, OR EXPENSES RESULTING FROM YOUR BREACH OF THESE TERMS AND CONDITIONS OR MISUSE OF THE WEBSITE.

CHANGES TO THESE TERMS

  • WE RESERVE THE RIGHT TO UPDATE THESE TERMS AND CONDITIONS AT ANY TIME. CHANGES WILL BE POSTED ON THIS PAGE, AND YOUR CONTINUED USE OF THE WEBSITE CONSTITUTES ACCEPTANCE OF THE NEW TERMS.

CONTACT INFORMATION